Last night I stopped at Wendy’s in Dillsburg. Honestly, the last few visits have been sketchy. It’s obviously mismanaged and a dumpster fire of a work environment.
Last night took the cake!
I ordered on mobile, which indicated that it was open until midnight. I arrived at 9:04. I’ve shown up at this location before and it’s been closed, or out of food.
The lights were off on the ordering board and the com system – but that display has been broken for nearly 2 months.
I waited 5 minute with no answer. I saw an employee at the dumpster (fitting I thought 
). I asked if they were open, but she was on her phone with someone. She hollered “yes we’re open!” I waited another 2 mins and a car showed up behind me.
I pulled ahead to the window and I was met with a 17-19 yr old man stating that “Tyler is on his break and no one can order until he gets back.” He shouted to the Sheetz across the street. “Tyler!!!!!”
Tyler appears a minute later and I mention I have a mobile order. Tyler is clearly irritated at his coworkers, but I also suspect Tyler might have been high. He asks If I’m the Uber guy. No sir. “Oh I mean are you door dash?” No sir. I’m Brandon. Dave’s double. Frosty. Soda.
He starts making the order, and hands me my Frosty and a Soft Drink – no straw or spoon. A minute later, he appears in the window. “Uhhhh…we don’t have 4 oz Patties for the Dave’s Double. Do you want 4 2oz Patties?” I agreed.
The sandwich took 6-7 minutes. So frosty is melting and I can’t drink my soda. He appears with the sandwich, and I ask about the straw. And then about the spoon. He hands me both and starts telling me that several customers today requested straws for Frostys…
I pulled away and ate my food. It was the best dang burger I’ve had. Terrible service, weird staff, and Tyler, you may have been high, but that was the best dang burger I ever had from Wendy’s.
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