Well, streaks are made to come to an end. Mine ended at 4: 4 Quad doubles without being denied. Dillsburg, Mechanicsburg, New Oxford, York all complied, but Carlisle, tsk tsk…it ended in ugly fashion.
Dave Thomas is rolling in his grave! If BK means “have it your way”, and McDonald’s means “I’m loving it”, Wendy’s new slogan must be “we’ll keep you guessing!!”
After umping a game in Carlisle, I actually CHOSE to stop at Wendy’s in Carlisle and NOT Chick Fil A! I wanted a quad double, and frankly, a Frosty. I should have known…the strange line at the drive in told a story I wanted to ignore. The queue was moving one car at a time – one car served at the window, then the mobile ordering device barked. This spoke of a team that is mismanaged or understaffed.
It was eventually my turn. I began my normal spiel: “Hey, mobile order for Brandon. I have a custom request: swap each 1/4 pound patty for 2 1/8 pound patties.”
Jake??? (whatever his name is – I don’t remember, but I bet it’s Jake) interrupted me: “So, I didn’t hear you, can you repeat?”
I spoke my instructions again, except I was interrupted. “So ummm…we don’t customize orders. System doesn’t allow it…”
See Jake, here’s the deal. The system probably won’t. But you’re smarter than the system. It’s not AI, and it doesn’t even have to know… let me give you an example, Jake. If I order a meal deal from McDonalds on their app, it’s a $6 deal, but it comes with a medium Diet Coke. But McDonald’s doesn’t charge extra for large sodas or small sodas. They’re all $1. So if I ask nicely, the ordering lady will give me a large in place of the medium. System doesn’t have to know. It’s our secret, and it costs the company NO EXTRA MONEY. Just use your head Jake.
Jake’s not having it, and there’s a line behind me. I admit defeat and drive forward to the window. Jake is avoiding eye contact, because he knows he’s been a bad Jake. Manager is hovering but won’t talk to me either. He knows – Jake messed up.
The sandwich was okay, nothing great, but really, probably not much different than a quad double. I know why I love quad doubles so much – and it has less to do with Maillard reaction and crispy beef, and more to do with a character flaw to which I readily admit: I like to feel special. I like breaking rules, and I like making exceptions.
Jake could take a lesson from Tyler – you had your chance at greatness sir, but sadly you came up short. Carlisle Wendy’s….do better. Now, on to a new streak of quad doubles…
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